Support ticket portal
As a customer
I want to see the content of support tickets, manage the participants and communicate with the support team directly in Aiven Console
so that I can avoid relying on emails which are hard to track and easy to miss.
The idea is roadmapped, matching feature can be found here https://ideas.aiven.io/internal-roadmap/feature/127950?product_area=52225
Viktor Trykolenko
shared this idea
We’ve launched the Aiven Support Center to improve the support experience and provide better visibility of your support tickets. Now you can view the full history of your tickets and track their status right in the support center. You can also add participants to tickets to ensure the right people get updates and can add comments.
Other enhancements include:
- Create general tickets that aren’t linked to a specific project or service
- Add files like screenshots and logs directly to the tickets
- View and follow all tickets in your organization
- Escalate issues to your account team
Check out the documentation for details on how to use these and other support features.